With the rise of online reviews, customers are connected like never before. They promote. They criticize. What they choose to say is driven by their experience. For successful businesses, online review monitoring is an integral and constant part of customer acquisition.
We specialize in customer experience review management for over 150 options including Google, Facebook, Amazon, Angie's List, BBB, OpenTable, TripAdvisor, Zillow and 150+ web review websites.
Our online review monitoring tool displays all your customer feedback from 150+ sites, and sends you SMS or email alerts every time a review is posted for your business. Filter these alerts by source and star rating so you’re only notified about reviews you find most critical.
- Quickly Address Negative Feedback
Our system alerts you of negative customer experiences so you can respond instantly. Easily convert reviews into support tickets and assign them to employees to ensure every customer issue is resolved quickly.
- Display All Reviews On Your Website
Using our review widget (iFrame or API), you can incorporate all your reviews and ratings neatly on your business website. Use customer testimonials to potentially convert your prospective customers into buyers.
- Build One Database For Outreach Marketing
By using our software platform, we can control outreach marketing all from one location. This includes email blasts, SMS and MMS marketing to your customer database. We can also integrate with other platforms pulling the data and putting all the controls into one location. This includes platforms including Amazon and OpenTable to name a few. Our system also allows controls to manage duplicate suppression and frequency controls.
- Manage Your Company Listing
Our system allows us to submit and register your location and company and get you on the map. Our software manages your company listings (name, address and phone number) for each location consistent across 50+ platforms including, Google, Bing, Facebook, and Yahoo so you're easily found by search engines.